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Customer Diagnosis
The following are some of the initial Customer Diagnosis criteria we use in determining your optimal Managed Services configuration:

  • What objectives do you wish to obtain via this process?
  • What has your preliminary analysis revealed?
  • Are you satisfied with your current process?
  • What is the impact if you keep the status quo?
  • Describe a perfect contingent worker staffing process.
  • Does this staffing initiative appear to have executive level support?
  • How do you foresee the general scope of the program?
  • Is there a firm-wide commitment to this staffing initiative?
  • What are some predictable obstacles and hurdles?
  • Identify key contacts: (name, title, and responsibility).
  • Number of contingent staff: (Note totals of all that apply.)
    • Information Technology
    • Accounting
    • Administrative
    • Light Industrial
    • Legal
    • Executive
    • Sales
    • Medical
    • Other
  • Estimate total number of contingent workers: (if above numbers are not known.)
  • What is your preliminary estimate of your savings/cost recovery?
  • What is the desired date of implementation?
  • Is there a specific initiative and due date to complete your recommendation?
  • Will implementation be phased by department, location, skill set, or business unit?
  • Will you use a Vendor Management System (VMS)?
  • Which VMS have you selected?
  • Will you use a Managed Service Provider (MSP)?
  • Will your Managed Service Provider (MSP) be a different company from your VMS?
  • Are you interested in on-site representation from your MSP?
  • Will the MSP be given a badge or access to your facility?
  • Should hiring managers retain relationships with existing/approved staffing firms?
  • Will you use your new recruitment process for both permanent and contingent workers?
  • What other stakeholders may have additional thoughts or information?
  • Will we have the opportunity to further diagnose with these stakeholders?
  • Are there any other staffing issues we should consider?
  • What will be the likely charge to your engaged staffing firms?
  • What will be the cost savings for the engaged staffing firms?
  • What will be the impact to currently engaged contingent workers?
  • What is the total anticipated annual spend for contingent workers?
  • What are your top five (5) Service Level Agreement (SLA) criteria?

Take the first step toward having MATRIX develop a custom fit proposal for your unique requirements.