The following are some of the Work Flow criteria we use in determining your optimal Managed Services configuration: Job Requirements: Who will enter the job orders, the hiring managers or the Managed Services Provider (MSP)? Who/What level will approve the requested job order? Who/What level will act as approval proxies? Job Requirement Distribution: Should the job order first go to the MSP for distribution or direct to Tier One staffing firms? How many Tier One staffing firms are needed for each specialty? How many Tier Two staffing firms are needed for each specialty? How many MBE/WBE/DVE firms are needed for each specialty? How many hours/days/weeks do the Tier One staffing firms have to generate candidates before notifying the next Tiers? When does the MSP receive a job requisition? Candidate Submission: Should staffing firms submit candidates to MSP or direct to the hiring manager? Should staffing firms be required to obtain a candidate’s permission before submittal? Should submissions be credited to the staffing firm that first submits the candidate? What is the length of time a candidate is considered “property” of the staffing firm? Should rates be submitted pending rate decisions above? Interviewing Candidates: Should interviews be coordinated with the MSP or direct with the staffing firm? Should interview debrief occur with the MSP or direct with the staffing firm? On-boarding Temporary Worker: Should the MSP or staffing firms be responsible for reference checks? Should the MSP or staffing firms be responsible for criminal and credit checks (if applicable)? Who will assign parking passes? Who will assign building passes? Who will assign login identification numbers? Who will assign company laptop, pager, and/or cell phone? List all groups that need to be aware of start date. Will the MSP or staffing firm train new user(s) on VMS and MSP structure? Temporary Worker Time & Payroll: How often should temporary workers submit hours: weekly, biweekly, 2x/month? Should temporary worker(s) hours be entered by proxy? Who approves entered time sheets? Should we have proxies for time card approval? What levels should be proxies for time card approval? What is the maximum number of days engaged (co-employment reduction)? What are the different number of maximum days by type of position? What is the extension of contract policy? What is the approval process for extensions? Should there be proxies for extensions? Off-boarding Temporary Worker Should final time sheets be identified? Should final expense reports be identified? What is the process for retrieval of company equipment? What is the process for cancellation of building and parking passes? What is the process for cancellation of network login identification? What evaluation criteria of temporary workers should be used? What temporary worker rehire criteria should be used? Training the Hiring Managers/Client Contacts: Should the training be completed by region? Should the training be completed by position? Should the training be completed by department? Should the training be completed by access level? What method of training? (in person, Web cast, etc.) What would be an ideal training schedule? How should make up sessions be scheduled? How should refresher training be scheduled? Who will train new employees/managers? Will the client provide help desk support? If yes, what levels? Will the MSP provide help desk support? If yes, what levels? Will the VMS provider provide help desk support? If yes, what levels? Inclusion of current staffing firms: Will the client gather the names and contact information of each staffing firm with currently engaged temporary workers? The staffing firm roster may follow the template below: Name of Firm Street Address City, State, Zip Name of Primary Contact Phone Mail Web URL List of currently engaged contractors/temporary workers: Name Location Department Start Date Reports to Phone Billing rate Skill set Computer logon Possession of company equipment (list) What is the date for the MSP to send an introduction announcement to each staffing firm (with client support)? What is the date for the MSP to send the new contract to each staffing firm? Will the client permit negotiation from standard contract? What are the maximum number of days for the staffing firm to return the executed contact? What are the maximum number of days staffing firms need to submit a roster of currently engaged temporary workers? What are your data points for staffing firm performance measurement? What is the date to inform staffing firms of the performance criteria? What is the date to announce the MSP administrative fee? What is the date to announce the contract-to-perm conversion policy? What is the date for Web-cast training for staffing firms? Should staffing firms submit candidates from sub-contractors? What criteria should be used to govern the use of sub-contractors? What actions will be taken with staffing firms that decline to participate? Should independent temporary workers be assigned to a staffing firm(s)? Should independent temporary workers be assigned to the MSP? What is the date of the make up training session for current temporary workers via Web-cast sessions? Post Implementation: Going forward, how do we want to refine our analysis and continue to learn how to gain additional efficiencies from our temporary workforce procurement and management process? Reporting: Should reports be automatically generated? How frequently should reports be delivered? Did you remember to include ad-hoc report requests in the Service Level Agreement (SLA)? What is the date for training client personnel on the reporting tools? What is the date for make up session for training client personnel on the reporting tools? Please review the list of client personnel that have access to reports. What is the date for editing the list of client personnel that have access to reports? Ongoing Measure of Staffing Firms: Should staffing firms be allowed to view their comparative performance? What is the date to rank staffing firms based on performance? What is the date to communicate performance to the staffing firms? What is the date to begin to reduce staffing firm numbers based on performance (if desired)? Financial Measurement: What is the date to first compare actual data to estimates? How frequently should meetings occur with client’s financial team(s)? MSP Performance measurement: What is the date to compare MSP actual performance to Service Level Agreement (SLA)? What is the schedule for reporting and meeting intervals (months, quarters)? What is the frequency of skip level executive reviews? Take the first step toward having MATRIX develop a custom fit proposal for your unique requirements.

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